Emergency services
Urgent problems, clearly priced.
Emergency services are charged separately from your membership, and can be
requested even during the waiting period.
During normal business hours
R400
Emergency call-out fee.
Normal business hours: To be confirmed
After hours
R500 / hour
After-hours emergency work.
Good to know
- Emergency services are charged separately from your membership fee and included visits.
- You can request emergency services during the 3-month waiting period.
- The call-out fee doesn't include materials, parts or additional labour. These, and any specialist or third-party costs, are charged separately.
- After hours, the hourly rate applies to the time spent providing the emergency service.
- Availability depends on staff and contractors. An emergency request is not confirmed until we confirm it.
What counts as an emergency?
Urgent issues such as serious leaks, electrical emergencies or other situations where immediate attention is reasonably required.
We can't guarantee every problem can be fixed immediately. Availability depends on location, skills needed, workload and materials.
If anyone is in danger, contact the relevant public emergency services first.
Emergency line for members: To be confirmed
Ready to make maintenance simpler?
Compare the four plans, then send an enquiry. We'll review your property details and explain the next step before anything is confirmed or charged.