Basic
R200/ month
- Visits per 12 months2
- Monthly limit1 visit
- Labour per visitUp to 1 hour
- Waiting period3 months
- MaterialsNot included
Membership plans
Four plans. Clear limits. No surprises.
Every plan covers up to one hour of labour per included visit. The difference
is how many included visits you get in each 12-month membership period, and how
many you can use in a month.
Standard
R400/ month
- Visits per 12 months4
- Monthly limit1 visit
- Labour per visitUp to 1 hour
- Waiting period3 months
- MaterialsNot included
Plus
R800/ month
- Visits per 12 months8
- Monthly limit1 visit
- Labour per visitUp to 1 hour
- Waiting period3 months
- MaterialsNot included
Premium
R1,200/ month
- Visits per 12 months12
- Monthly limit2 visits
- Labour per visitUp to 1 hour
- Waiting period3 months
- MaterialsNot included
Side by side
Compare the plans
| Feature | Basic | Standard | Plus | Premium |
|---|---|---|---|---|
| Monthly fee | R200 | R400 | R800 | R1,200 |
| Included visits per 12-month membership period | 2 visits | 4 visits | 8 visits | 12 visits |
| Monthly usage limit | Max 1 visit | Max 1 visit | Max 1 visit | Max 2 visits |
| Labour per included visit | Up to 1 hour | Up to 1 hour | Up to 1 hour | Up to 1 hour |
| Additional labour | R450 / hour | R450 / hour | R450 / hour | R450 / hour |
| Parts & materials | Charged separately | Charged separately | Charged separately | Charged separately |
| Waiting period (new members) | 3 months | 3 months | 3 months | 3 months |
| Emergency services | Charged separately | Charged separately | Charged separately | Charged separately |
| 35% refund if zero included visits used | R840 | R1,680 | R3,360 | R5,040 |
Swipe the table sideways to see every plan.
Included in every plan
- A set number of included maintenance visits per 12-month membership period.
- Up to one hour of labour per included visit.
- Work coordinated through Maintara's own staff and/or approved contractors.
- No new waiting period on continuous renewals, as long as your account is up to date.
Charged separately
- Labour beyond the included hour: R450 per additional hour.
- Parts, materials and replacement items.
- Emergency services: R400 call-out in normal business hours, R500 per hour after hours.
- Work outside your included allowance, or outside the service scope.
- Problems that existed before you joined. These can be quoted separately.
We'll explain extra costs and ask for your approval before work proceeds, where reasonably possible.
Two different periods
The waiting period and the membership period
These are separate, and they matter for when you can use visits and for the refund.
3-month waiting period
Applies to new members. Ordinary included visits aren't available until it ends. Emergency services (charged separately) can still be requested during the waiting period. Continuous renewals don't start a new waiting period, provided membership stays continuous and the account is up to date.
12-month membership period
Starts on your membership start date and runs for 12 months. For new members, the waiting period is its first 3 months. Your visit allowance and monthly limit apply within it, and the 35% non-use refund is assessed over the full period. Unused visits don't carry over.
Your start date, end date and waiting-period end date are recorded on your Membership Service Schedule when your membership is confirmed. Memberships run for 12 months, subject to your cancellation rights under the Consumer Protection Act.
The 35% non-use refund
Use no included visits, get 35% of your fees back
If you complete the full 12-month membership period without using any included maintenance visits, Maintara will refund 35% of the membership fees you paid for that membership period. If you use one or more included visits during the period, this refund does not apply. The refund covers membership fees only, not separately charged labour, materials, emergency services or other work. Unused visits do not automatically carry over.
| Plan | Fees paid over 12 months | 35% refund if zero visits used | Eligibility |
|---|---|---|---|
| Basic | R2,400 | R840 | No included visits used |
| Standard | R4,800 | R1,680 | No included visits used |
| Plus | R9,600 | R3,360 | No included visits used |
| Premium | R14,400 | R5,040 | No included visits used |
Swipe the table sideways to see every column.
- Requires a full 12-month membership period with zero included visits used.
Refunds are processed within a reasonable period after the membership period ends, once your account and payment history have been verified.
Found the plan that fits?
Compare the four plans, then send an enquiry. We'll review your property details and explain the next step before anything is confirmed or charged.