How we handle your information

What we collect

• Contact details: your name, phone number and email address.
• Property details: your property address and the property information you give us.
• Property photographs, which are required before a membership is accepted, and photos taken during and after maintenance work.
• Membership and job records: your plan, membership dates, visits used, maintenance records, requests, quotations, approvals and completed jobs.
• Financial records: invoices and payment information.
• Communications about your maintenance requests.
• Contractor applicants: contact details, trade, qualifications and areas served.

Why we collect it

• To respond to your enquiry and assess your membership application.
• To assess whether a property suits the membership, using photographs where needed.
• To record the baseline condition of the property when you join.
• To manage your membership, schedule visits, and keep job and approval records.
• To send you service messages, such as renewal reminders.

Property photographs

Photos may show the inside or outside of your property, so we treat them carefully. We use them to:

• assess maintenance problems;
• record the condition of the property;
• document completed work;
• compare the condition before and after maintenance;
• resolve disputes;
• keep maintenance records.

We tell you how to send them securely, and we don't use them for unrelated purposes without a lawful basis or your consent where required.

Who we share it with

We share only what's needed to do the job with the staff member or approved contractor assigned to your request, such as your name, contact number, address and the job details. We don't sell your personal information.

Website enquiry forms are delivered to us by Web3Forms, a form-delivery service that processes the form contents on our behalf.

How long we keep it

Security

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. This website is served over HTTPS and doesn't use advertising or tracking cookies.

Your rights

Under POPIA you may:

• ask whether we hold your personal information, and request a copy;
• ask us to correct or delete it;
• object to processing, including for direct marketing;
• complain to the Information Regulator of South Africa.

Contact

For privacy requests, contact Maintara's Information Officer at To be confirmed.